Do you have a guarantee?

There is no way a behavior professional can guarantee behavior, so we cannot make any promises about what your dog will or will not do in the future.  In fact, the certification and member organizations that work with behavior professionals require we do not offer a guarantee, because ethically, it isn’t appropriate. Good outcomes depend a lot on follow through by you, the handler.  Behavior is complicated, and we know that being consistent is hard.  It is our job to help you with individualized strategies that will work for you, and to follow through with troubleshooting when you need more help.  

 

Can I visit a class before I sign up?

We have some examples of how remote consults work posted on our YouTube channel if you would like to see how private consults work.  For group classes – reach out to us and we would be happy to talk to you about ongoing classes you can visit. Our How to Train seminar will also give you a good feel for what we are all about, and if you will enjoy working with us.  Are you a pet pro looking to refer?  Reach out so we can chat.  We would be happy for you to come observe.

Do you use positive reinforcement or clicker training?

The simple answer is yes!  Behavior is more complicated than using training tools, or slapping a label on something though.  More than looking for a particular tool or label, we hope you are looking for a partner in building your relationship with your dog by choosing humane tools and methods that suit you and your pet.  professional you can trust.

I have always used traditional/correction based methods - can my dog learn something new?

Dogs (and their people) can learn new things.  Prior experience with different training techniques may require a little bit of extra patience to overcome/break old habits.  We would love to offer you a supportive environment to explore how effective rewards based training can be.  We know change can be hard, feel free to reach out if you have concerns or questions.

What is your refund policy?

There are no refunds for services rendered.

If you have paid for a group class, you are welcome to a full refund if you determine you cannot attend class at least 7 days prior to the start of class.  The week of class, a 50% refund will be offered – or switch to another session for $25.  No refund as of the day class starts.

A full refund will be issued for private sessions cancelled at least 72 hours prior to the meeting.  Cancellation fees will apply closer to the session – these are detailed when you register for your session.

I need to cancel/miss class or a session - what do I do?

Private Sessions:

We need 72 hours notice so we have time to reschedule the appointment time.  Cancelations within 72 hours will be charged a cancellation fee.  No call/no show will be charged for prep and travel time

Group Class:

Please let your instructor know if you cannot make it to your group session prior to missing if possible.  Make up sessions can be arranged for $25/session (this will be private training).  Make up sessions must be scheduled within 2 weeks of the missed class.

What vet care is required prior to training?

We ask that you provide documentation that your dog has been vaccinated properly for parvo, distemper, Bordetella, and (if old enough) rabies.  New puppies are able to join puppy class within 1 week of their first set of vaccinations.  

Will you come to my home?

We are able to offer a variety of options in facility, in home and remote based on the type of class and behavior concern you would like to address.

Can I come to your facility?

We do have facility space where we offer group and private sessions.

Can you train my adult dog?

Old dogs can learn new tricks! Even if you have been putting off training for years, we can help you develop and work towards your training goals, improve your relationship with your dog, and teach you new ways to play with one another. Come see – training is fun!

How old does my puppy need to be to start training?

The advice about waiting until your puppy is 6 months (or older) to train doesn’t apply when you use positive methods. We can (and SHOULD) train as soon as the puppy comes home, pain, force and fear free! Let us show you how to teach your new puppy the world is safe and wonderful, so they can grow into a well adjusted adult.  

Someone in my family has a disability, can you still work with us?

Absolutely! Some creative adjustments can make training fun for everyone.

Note: We do not train service dogs, they require specialized programs for task training.  We are happy to give a referral.

My dog has a disability, can you still help us train?

Dogs that have physical limitations often just need a little help learning to communicate, and then they blossom! We can help you with a customized plan to address the particular challenges you are facing

 

I am worried my dog won't pay attention to me in class - should I sign up?

The primary purpose of class is to set your dog up to practice giving you attention, even when distracted by other dogs, people, and stuff going on around them. Your instructor will help you learn the skills to accomplish that. If you are not confident in handling your dog, or your dog demonstrates fearful, or aggressive behaviors, please talk with us prior to committing class.

What do I need to bring to training class?

Please provide treats your dog likes to eat, and which they tolerate well. Bring more treats than you think you will need. If your dog loves toys, you can bring a couple of their favorites – just be careful if they make noise they may distract other dogs.  You are welcome to bring/use a clicker or other marker device. Your dog should be on a flat collar, body harness, or a head collar if they tolerate it well. All dogs should be on a standard leash (between 5 and 8 feet). If you have questions about supplies or equipment, please discuss with your instructor prior to the session.

Can the whole family come to class?

Most sessions are family friendly, please touch base with your instructor if you have specific questions or concerns. Many small children won’t be interested in participating, or may not want to participate the entire session. They should have something to entertain them quietly while you participate in training. Children attending group sessions must stay in the area with their dog – not all dogs are kid friendly, and children should not approach the other dogs in class without permission of their parent, the dog’s adult handler, and instructor.

My dog listens fine, but has a behavior challenge - can you help us?

Your tough behavior case is welcome at Gigi’s Behavior Services. We love helping families learn how to work with and enjoy living with dogs with behavior challenges!  Behavior modification makes up the majority of our clients.

My dog is fearful or aggressive towards dogs or people - should I sign up for class?

Dogs that have challenging behaviors need extra care. We offer class options in which we can work with some behavior concerns within class. Some dogs may require private sessions instead or prior to joining group sessions. Dogs that have any history of aggressive behaviors or bites towards people or dogs will need to start with private sessions. The safety of all the dogs and people (physical and psychological) is the first priority in all sessions.  If your dog needs more than 15 to 20 feet to feel comfortable around people or dogs, skills training classes are not going to be a fit without prior behavior modification.  We do have clients some that start in private sessions and graduate to class.

My dog is too fearful or aggressive, and I don't think it is safe to have an unfamiliar person meet them, can you help?

Remote consultation via video chat/phone can be a great solution to give you the tools and resources you need to get your dog to the point that you can meet with a consultant in person. Most behavior consultation is teaching the family how to understand and handle their dog – and we can walk you through the information you need to set your behaviorally challenged dog up for success, then use the consultant to practice new meet and greet behavior. No need to cause your dog extra stress by having them confined or separated for most of the first session to maintain safety.  Your team is used to working with dogs that need extra time and care to help them feel safe.